Amadot Concept, as the sole manufacturer and distributor for C’iel products, provides warranty for all C’iel products.
If a C’iel Product has manufacturing defects or in any case of alleged lack of Conformity of Products, you must contact us by using the following contact: contact@cielbags.com.
The legal warranty established by Articles 9 and 10 of Law no. 449/2003, as defined below, applies to the all C’iel Products.
According to the law, the Customer is entitled to benefit of Product repair or replacement free of charge, within the limits provided by the law, in accordance with Articles 11 and 12 of Law no. 449/2003 or, unless impracticable any of the above mentioned appropriate remedial actions, and in accordance to Articles 13 and 14 of Law 449/2003, to be compensated with a corresponding price reduction. To assert your rights you may notify us regarding lack of conformity within 2 (two) months from non-compliance acknowledge.
In any case, any actions intended to prove a non-conformance which was not intentionally concealed by manufacturer, will automatically expire within 24 (twenty-four) months from Products date.
Shipping costs for returning the Product to be repaired or replaced under this clause will be covered by manufacturer, as well as any costs associated to replacing or repaired product delivery to the Customer.